Frequently Asked Questions

Need help? Find quick answers below. For anything else, contact us.

Do you accept returns?
Yes — but only in specific cases and within strict timeframes.

You must notify us in writing within 5 business days of delivery if there is any defect/damage, shortage in quantity, or a failure to comply with the description. Upon notification, you must allow us to inspect the goods. Returns are accepted only when:
  • you notified us within 5 business days of delivery;
  • we have agreed in writing that the goods are defective;
  • goods are returned within a reasonable time; and
  • goods are returned in as close to original condition as possible.
Change-of-mind returns are not accepted. See policy details: Refunds & Returns policy.
Do you offer a Price-Beat Guarantee?
Yes — on standard, publicly advertised prices for like-for-like products in Sydney.
Exclusions: discounted, promotional, clearance or bundled pricing; non-identical specifications; quotes outside our service area.

Looking to save on bulk? See Bulk Deals.
What is your delivery radius?
We currently deliver within a 30 km radius of Greenacre (Sydney). We’re expanding our coverage soon. Check shipping terms here: Shipping policy.
How fast is delivery in Greater Sydney?
Most in-stock items dispatch within 24–48 hours. Delivery time depends on your postcode and the courier. For urgent orders, contact us.
Can I do local pickup?
Yes — select Local Pickup (Greenacre) at checkout. We’ll notify you when your order is ready (usually within 24–48 hours). Questions? Contact us.
Do you offer bulk discounts?
Yes — tiered pricing from 5–10 cartons and pallet quantities. Explore current offers in Bulk Deals or request a wholesale quote.
Are your gloves food safe?
Our vinyl gloves are food-grade and suitable for general food handling and hygiene tasks. See available options here: Gloves.
Always follow your food-safety plan and local regulations when selecting gloves for specific food-contact tasks.
What material are your Kraft Paper Bags made of?
Durable, recyclable kraft paper designed for takeaway and grocery use. Shop the range: Kraft Paper Bags.
Recycle when clean and dry; check local council guidance for disposal.
What about your takeaway containers (burger/snack/pizza boxes)?
  • Burger & Snack Boxes: Food-safe board; widely recyclable when clean and dry. → Snack Boxes  |  Burger Boxes
  • Pizza Boxes: Corrugated kraft board; recycle clean parts (tear off greasy sections if required). → Pizza Boxes
  • Cutlery & Napkins: Wooden cutlery (compostable where accepted); paper napkins are recyclable/biodegradable. → Cutlery & Napkins
Don’t forget essentials: Kitchen Essentials.
Are your products sustainable/recyclable?
We prioritise paper and board packaging that is recyclable and supports responsible material use. Choose clean & dry recycling where possible; for compostables, follow local facility rules. Explore our eco-first range via Bags, Snack Boxes, Pizza Boxes.
Do you provide invoices with GST?
Yes — all purchases include an ABN/GST tax invoice automatically. Need a copy? Contact us.
What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, and bank transfer for wholesale orders.

Can’t find what you’re looking for? Contact our team — we’re happy to help.